Call centres: models of contemporary work organisation or electronic sweat shops

Authors

Zeenobiyah N. HannifFollow
Matthias P. Ngui, University of WollongongFollow

RIS ID

15869

Publication Details

Hannif, Z. Nadiyah. & Ngui, M. P. (2006). Call centres: models of contemporary work organisation or electronic sweat shops. 2006 AIB Southeast Asia Regional Conference: Global Vision and Local Competence (pp. 1-19). Hong Kong: Academy of International Business.

Link to publisher version (URL)

Academy of International Business South-East Asia Regional Conference