Customer Development of Effective Performance Indicators in Local and State Level Public Administration

Authors

Rebekah Schulz, GEorgES RIVER COUNCIL
Andrew Sense, University of Wollongong
Matthew Pepper, University of Wollongong

Publication Name

Customer Development of Effective Performance Indicators in Local and State Level Public Administration

Abstract

This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation’s operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Open Access Status

This publication is not available as open access

First Page

1

Last Page

126