Financial services need to wake up to fact that treating customers well is good business

Authors

Andrew D. Schmulow, University of WollongongFollow

RIS ID

141228

Publication Details

A. Schmulow, 'Financial services need to wake up to fact that treating customers well is good business' (2019) 17 November The Conversation 1-6.

Link to publisher version (URL)

The Conversation

Abstract

South Africa's regulatory regime for the financial services sector is going through major changes. The question is whether companies can adapt to a principles-based approach. Or will they default back to rules-based compliance during the implementation of the Conduct of Financial Institutions Act? The aim of the new law is to improve financial sector conduct and ensure fairer outcomes, particularly for customers.