Start Date

1-10-2013 10:35 AM

End Date

1-10-2013 11:00 AM

Description

Abstract: This paper proposes an integrated outage management system based on mobile technology for managing utility outages to deliver an agreed standard of service (sos). This outage management system is built on the needs of a utility on client-server architecture. The client application (preferably mobile based) allows users to log an outage complaint with details like location, time of detection, type of outage and extent of outage. The application has built-in menus to narrow down to the closest relevance and also permits inclusion of other details using sophisticated mobile applications. Each complaint is uniquely tagged and directed to the server. The server application is built on a layered architecture that can intelligently assign it to the respective group which has an identified owner, based on the details like type of utility, location, time etc. All the child complaints are identified with the parent complaint making it easier to handle. The intelligence and analytics layer identifies the parent-child relationship and other relationships where cross-sector relationships are involved. This intelligence therefore makes an integrated outage management system for all infrastructure services. This application can also be enhanced to monitor social media interactions to capture outage discussions. The mobile based application makes it easier for the customers to quickly log a complaint and track its status real-time. The other benefits of this system include: reduced outage durations, faster restoration based on location predictions, reduction in outage frequency, accurate and real-time outage and restoration information, extended asset and service life, reduction in customer complaints and improved customer satisfaction.

Citation:

Enose, N. (2014). A Mobile Based Integrated Outage Management System. In: Campbell P. and Perez P. (Eds), Proceedings of the International Symposium for Next Generation Infrastructure, 1-4 October 2013, SMART Infrastructure Facility, University of Wollongong, Australia.

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Oct 1st, 10:35 AM Oct 1st, 11:00 AM

A Mobile Based Integrated Outage Management System

Abstract: This paper proposes an integrated outage management system based on mobile technology for managing utility outages to deliver an agreed standard of service (sos). This outage management system is built on the needs of a utility on client-server architecture. The client application (preferably mobile based) allows users to log an outage complaint with details like location, time of detection, type of outage and extent of outage. The application has built-in menus to narrow down to the closest relevance and also permits inclusion of other details using sophisticated mobile applications. Each complaint is uniquely tagged and directed to the server. The server application is built on a layered architecture that can intelligently assign it to the respective group which has an identified owner, based on the details like type of utility, location, time etc. All the child complaints are identified with the parent complaint making it easier to handle. The intelligence and analytics layer identifies the parent-child relationship and other relationships where cross-sector relationships are involved. This intelligence therefore makes an integrated outage management system for all infrastructure services. This application can also be enhanced to monitor social media interactions to capture outage discussions. The mobile based application makes it easier for the customers to quickly log a complaint and track its status real-time. The other benefits of this system include: reduced outage durations, faster restoration based on location predictions, reduction in outage frequency, accurate and real-time outage and restoration information, extended asset and service life, reduction in customer complaints and improved customer satisfaction.

Citation:

Enose, N. (2014). A Mobile Based Integrated Outage Management System. In: Campbell P. and Perez P. (Eds), Proceedings of the International Symposium for Next Generation Infrastructure, 1-4 October 2013, SMART Infrastructure Facility, University of Wollongong, Australia.