Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain

Authors

Ygal Bendavid, Ecole Polytechnique de Montreal
Elisabeth Lefebvre, Ecole Polytechnique de Montreal
Louis A. Lefebvre, Ecole Polytechnique de Montreal
Samuel Fosso Wamba, University of WollongongFollow

RIS ID

32055

Publication Details

Bendavid, Y., Lefebvre, E., Lefebvre, L. & Fosso Wamba, S. (2009). Key performance indicators for the evaluation of RFID-enabled B-to-B e-commerce applications: the case of a five-layer supply chain. Information Systems and e-Business Management, 7 (1), 1-20.

Abstract

This paper attempts to track key performance indicators in order to assess the impacts of RFID technology in a five layer supply chain in the utility sector. Findings point to some performance improvements especially when RFID enables more integrated and more collaborative B-to-B e-commerce solutions. The research design involves multiple units and levels of analysis, and relies on diverse data collection methods and generates a vast amount of data. The concept of a living laboratory proved to be an insightful approach for exploring issues related to inter-company connectedness and relationship management.