To ease the dilemma of help desk: the application of knowledge management techniques in manipulating help desk knowledge

RIS ID

21947

Publication Details

Leung, K. & Lau, S. K. (2007). To ease the dilemma of help desk: the application of knowledge management techniques in manipulating help desk knowledge. In M. D. Lytras & A. Naeve (Eds.), Ubiquitous and Pervasive Knowledge and Learning Management: Semantics, Social Networking and New Media to Their Full Potential (pp. 263-292). Hershey, PA, USA: IGI Global.

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