A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

Authors

Vijay Pereira, University of PortsmouthFollow
Valerie Anderson, University of Portsmouth

RIS ID

117857

Publication Details

Pereira, V. & Anderson, V. 2012, 'A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India', Journal of World Business, vol. 47, pp. 223-231.

Abstract

Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to 'role model' systematic HR practices.