The primer of social media analytics

Authors

Samuel Fosso Wamba, NEOMA Business School,Follow
Shahriar Akter, University of WollongongFollow
Hyunjin Kang, George Washington UniversityFollow
Mithu Bhattacharya, University of Detroit Mercy
Mohammad Upal, WebHawks IT

RIS ID

106870

Publication Details

Fosso Wamba, S., Akter, S., Kang, H., Bhattacharya, M. & Upal, M. (2016). The primer of social media analytics. Journal of Organizational and End User Computing: the international journal of information user management, 28 (2), 1-12.

Abstract

This article is intended to serve as a primer of social media analytics. The paper explores different dimensions of social media analytics by drawing on a review of the literature. Specifically, the paper sheds light on the definitional aspects, types of social media data and types of analytics to improve firm performance. The findings of the paper will help the reader to grasp the fundamentals of social media analytics.