RIS ID
91520
Link to publisher version (URL)
Abstract
Is it the comfort of the seats, the high standard of the food or the friendliness of the cabin crew that has us using the same airline time after time?
91520
Is it the comfort of the seats, the high standard of the food or the friendliness of the cabin crew that has us using the same airline time after time?
Publication Details
Dolnicar, S. (2011). Air travellers can't get no satisfaction - but it doesn't make them less loyal. The Conversation, 1 December 1-2.