Publication Details

This conference paper was originally published as McGregor, F, Performance measures, benchmarking and value, Proceedings of the Australian Library and Information Association ALIA 2000 Conference, Canberra, 24-26 October 2000. Conference proceedings available here.


[Extract] The announcement of the establishment of a Quality Audit Agency to evaluate the performance of universities, signalled an inevitable expansion of the incipient culture of measurement and evaluation in Australian universities. Those who consider that quality, and its associated tenets of measurement and evaluation are of dubious value, will be constrained to demonstrate goal achievement through whichever mechanisms are deemed appropriate by the Agency. Otherwise, they may face an uncertain funding future. Although the details of the audit process are not yet clear, there will be a single national body which will be responsible for overseeing independent external quality audits of universities' internal systems.