A challenge to keep everyone happy: a case of downgrade hotel in Bangkok
Karnjira Limsiritong, Siam University, Thailand
Uraiporn Kattiyapornpong, University of WollongongFollow
Limsiritong, K. & Kattiyapornpong, U. (2013). A challenge to keep everyone happy: a case of downgrade hotel in Bangkok. Proceedings of World Conference on Hospitality, Tourism and Event Research (WHTER) & International Convention and Expo Summit (ICES)
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