Degree Name

Doctor of Business Administration


University of Wollongong Dubai


Supply chain management as a phenomenon and research into the supply chain field have been increasing over the past few decades. The supply chain is a management philosophy that includes planning, sourcing, manufacturing and transforming raw materials into finished goods and services and delivering these in damage-free condition to customers through various intermediaries at the correct time, cost and place. However, in modern supply chain management, there is a lack of coordination between functional departments, which affects supply chain performance. Therefore, measuring supply chain performance is the first step towards its strategic improvement.



Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.