Understanding consumers’ motivation to use teleconsultation systems for online medical consultations: A study of a teleconsultation application in Saudi Arabia
Doctor of Philosophy
School of Computing and Information Technology
The use of the teleconsultation system has increased in recent years, enabling healthcare providers and patients to share, communicate and transfer information in real-time via various telemedicine services and applications. However, there is a lack of studies that underpin factors that motivate consumers (patients) to use teleconsultation systems. This is because most telemedicine studies, in general, and teleconsultation studies specifically were about the systems’ feasibility, effectiveness, process, acceptability, clinical outcomes, accessibility and cost in delivering remote consultation.
The overall aim of this research is to understand what motivates consumers to use the teleconsultation system for online medical consultation and to identify factors that influence their motivation to use it.
Almathami, Hassan Khader Y., Understanding consumers’ motivation to use teleconsultation systems for online medical consultations: A study of a teleconsultation application in Saudi Arabia, Doctor of Philosophy thesis, School of Computing and Information Technology, University of Wollongong, 2022. https://ro.uow.edu.au/theses1/1543
FoR codes (2008)
0806 INFORMATION SYSTEMS, 080611 Information Systems Theory
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Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.