Degree Name

Doctor of Philosophy


School of Computing and Information Technology


The use of the teleconsultation system has increased in recent years, enabling healthcare providers and patients to share, communicate and transfer information in real-time via various telemedicine services and applications. However, there is a lack of studies that underpin factors that motivate consumers (patients) to use teleconsultation systems. This is because most telemedicine studies, in general, and teleconsultation studies specifically were about the systems’ feasibility, effectiveness, process, acceptability, clinical outcomes, accessibility and cost in delivering remote consultation.

The overall aim of this research is to understand what motivates consumers to use the teleconsultation system for online medical consultation and to identify factors that influence their motivation to use it.

FoR codes (2008)

0806 INFORMATION SYSTEMS, 080611 Information Systems Theory

This thesis is unavailable until Thursday, February 20, 2025



Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.