Degree Name

Doctor of Philosophy


School of Computing and Information Technology


Patient portals have been introduced into health care settings since the beginning of this century to facilitate patient engagement in their care process and to enhance patient-provider communication with the flow-on benefits of improvements in clinical outcomes and patient satisfaction. These perceived benefits have driven the introduction of an inpatient portal into a Saudi tertiary cancer care centre to meet the hospitalized patients’ information and communication needs and to improve patient experience inside the hospital.

Although there is a continuing need to empower cancer patients to be actively engaged in the care process, and despite the foreseeable benefits of using the portal in different care settings, the adoption of inpatient portals worldwide is still below expectations. There is inadequate knowledge about how hospitalized cancer patients use the portal in the real world in developing countries such as the Kingdom of Saudi Arabia (KSA). Also, there is a knowledge gap as to what factors influence acceptance and use of patient portals in a tertiary care setting. Therefore, this research aimed to understand cancer patients’ acceptance and use of an inpatient portal in a Saudi tertiary hospital, and to identify the factors influencing their acceptance and use.

FoR codes (2008)

111712 Health Promotion, 080702 Health Informatics, 080705 Informetrics

This thesis is unavailable until Wednesday, February 08, 2023



Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.