Degree Name

Doctor of Philosophy


School of Computing and Information Technology


Information technology projects are considered an essential construct in achieving government organisations' goals and objectives and improving overall performance. Given the need for governments to invest in information technology to be innovative and competitive, the critical factor in achieving optimal returns is the organisation's capabilities and skills to use digital resources most effectively. However, governments around the world still feel anxious about failing information technology projects in public organisations.

This study investigated the key determinants of business value related to information technology projects using the information technology/business strategy alignment perspective. The investigation aimed to provide a deeper understanding and a more comprehensive analysis of key factors such as information technology governance mechanisms, top management and organisation characteristics, quality of information technology project planning, organisational performance, service innovation, and operational excellence. To address the research gap, a research model was developed that draws on the Integrative Model of Information Technology Business Value.

FoR codes (2008)

150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)



Unless otherwise indicated, the views expressed in this thesis are those of the author and do not necessarily represent the views of the University of Wollongong.