Master of Total Quality Management (Hons.)
Department of Mechanical Engineering
Binti, Rawintan E., Develop a benchmarking model for PT.Telekomunikasi Indonesia (TELKOM), Master of Total Quality Management (Hons.) thesis, Department of Mechanical Engineering, University of Wollongong, 1996. https://ro.uow.edu.au/theses/2913
PT. TELEKOMUNIKASI INDONESIA known as TELKOM is cuiTently the major telecommunications operator in Indonesia. As the telecommunications businesses become more competitive, TELKOM is preparing itseli' to become a World Class Operator (WCO). The improvement approach being implemented in TELKOM is Organisational Restructuring, whereas other improvement approaches to be implemented ai-e Total Quality Management (TQM), Business Process Reengineering (BPR) and Benchmarking. In the absence of a customised benchmarking model, oppoitunity was seen to develop such a model for use by the organisation. The aim of this project is to develop a customised benchmarking model for TELKOM. The literature review showed that benchmarking is compatible with improvement approach being and to be implemented in TELKOM.