Implementation of differential response in ethnically diverse neighborhoods: A public-private partnership
Alameda County is the pilot site of California's first differential response program, Another Road to Safety (ARS). The ARS program uses a differential response model to screen risk at the county child maltreatment hotline and to offer services to families who are screened out of traditional investigation; have a child aged 0-5 or a pregnant mother in the home; and reside in designated neighborhoods selected due to high rates of child maltreatment reporting. The program is currently undergoing expansion to serve families with children above the age of 5. ARS clients receive up to 9 months of intensive home visiting and case management, concrete services, and referrals to local service providers. The ultimate goals of ARS are to promote family safety and stability, and to ensure positive child development. Staff experiences in implementing this program model in diverse community settings are described, with implications for clients' experience.