Well-being among hotel managers: A study on the influence of job stressors and cognitive reappraisal



Publication Details

Haver, A., Olsen, E. & Akerjordet, K. (2019). Well-being among hotel managers: A study on the influence of job stressors and cognitive reappraisal. International Journal of Contemporary Hospitality Management, 31 (4), 1819-1835.


Purpose: This study aims to test a theoretical research model specifying how two emerging job stressors, i.e. centralized authority and reporting requirements, influence hotel managers' well-being. A mediated model through reappraisal is hypothesized. Design/methodology/approach: The model was tested on 600 Norwegian and Swedish hotel managers using a questionnaire survey (72 per cent response rate). Data were analyzed using descriptive statistics, confirmatory factor analyses, correlation and structural equation modeling, which included bootstrapping. Findings: Job stressors were negatively related to well-being, whereas reappraisal had a positive influence on well-being. A positive relationship was found between reporting requirements and reappraisal, while the opposite appeared for centralized authority. A negative mediating role of reappraisal existed in the relationship between centralized authority and well-being, while there was a positive one in the relationship between reporting requirements and well-being. Practical implications: The findings will have important implications for management practices, as they illuminate how job stressors reduce well-being on the one hand and how reappraisal positively influences well-being on the other. This knowledge indicates that reappraisal is important for well-being when faced with stressful environments. The findings illustrate the importance of controlling stress in the managerial environment, and for hotel managers to maintain the ability to reappraise. Originality/value: The study advances the knowledge of the managerial role, as well as the importance of reappraisal and well-being. This is the first empirical study among hotel managers testing a research model that illustrates how job stressors and reappraisal influence well-being.

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