Background: Governmental changes sought the merging of the separate residential sections within a regional standalone residential care home in Australia. Nurses working at the facility implemented process changes following action learning sets. A pop quiz was created to help nurses adapt to the changes, asking fun, individualised questions about those they cared for.
Aims: To reflect personally and critically on the thoughts, feelings and practices that emerged among the group of nurses after the implementation of a pop quiz, using Gibbs’ (1988) reflective process. Also, to analyse the effectiveness of the pop quiz in helping create a caring and person-centred culture.
Conclusions: The pop quiz proved a significant tool in raising consciousness among this group of nurses about their contribution to the overall care environment and culture of the home, empowering them to move towards a truly person-centred culture rather than moments of person-centredness.