A key factor in the success of higher education institutions is their ability to appreciate student experience and integrate this awareness into the generation of institutional priorities (Poindexter 2006). Australian universities annually administer a number of surveys that are designed to collect data about the student experience. Universities receive detailed reports presenting the findings from these surveys. These reports are disseminated to faculties and schools and provide different insights and have varying degrees of significance to the multiple stakeholders. However, evidence suggests that the utilisation and informed strategic action in response to this valuable information is limited (Neumann 2000).