Publication Details

Maarop, N. & Win, K. Than. (2011). The interplay of facilitating conditions and organizational settings in the acceptance of teleconsultation technology in public hospitals in Malaysia. 22nd Australasian Conference on Information Systems (pp. 2-10). Sydney: ACIS.


This research explores users’ intention to use teleconsultation technology. The study also explores the influence of facilitating conditions on the acceptance of the technology in the health care environment in Malaysia. Further, the study compares the level of user acceptance in two organizational settings: (1) between emergency and non-emergency environment, and (2) between referring and referral hospital. This research presumes on the basis of exploratory and descriptive study engaging a survey of healthcare providers who practice in public hospitals in Malaysia. The study reports a high level of acceptance and acceptable extent of facilitating conditions of teleconsultation technology. Thus, some facilitating conditions demonstrate significant correlations with the acceptance of teleconsultation. Interestingly, the study exhibits valuable insights concerning the acceptance of teleconsultation technology in the respective settings being compared. Overall, the findings provide useful insights for both practitioners and future researchers of health information technology adoption studies in the relevant context.