Publication Details

Chatfield, A. T. & AlHujran, O. (2007). E-government service delivery capabilities: An analysis of the Arab countries in Africa & the Middle East. In E. El-Qawasmeh (Eds.), The 1st International Conference on Digital Communication & Computer Applications (pp. 615-624). Amman, Jordan: Jordan University of Science and Technology.


Much of the existing empirical research focused on e-govemments in developed countries in the Western world. In consequence, very little is known about egovemment development efforts and current progress in the Arab countries. This research attempts to bridge the knowledge gap by conducting a qualitative analysis of the current practices of leading e-govemment Arab countries vis-a-vis those who lag behind them in their e-govemment maturity. The analysis results show a wide digital divide within the sixteen Arab e-govemment developments in terms of e-govemment service delivery capabilities.