Challenges to the adoption of mobile and wireless technology in Australian aged care
The Australian aged-care industry, which is still in the early stages of adopting information technology (IT), is seeking methods for improving efficiency. New mobile and wireless technology may be relevant. As nurses are always moving around beds, wards and community care centres, a mobile solution might suit their documentation needs. To date, however, no convincing mobile and wireless technology has been implemented in health-care. In order to provide IT solutions that satisfy the business needs and work practices of aged-care nurses, a study on the barriers to the adoption of mobile and wireless solutions for aged care has been undertaken. The research took an exploratory approach, featuring structured and unstructured interviews, and an experimental approach, in which prototype mobile solutions were developed. A total of 11 senior management personnel, belonging to 11 management groups in the Sydney region, were interviewed. All the respondents agreed that mobile and wireless technology might offer a solution to the documentation needs of mobile aged-care nurses. However, there were strategic, managerial and operational issues to be resolved before the implementation would be feasible.