Automated dietary assessment website is accepted by healthcare providers and their patients
practices for 12 months. This study aimed to determine acceptance of DietAdvice by its users and healthcare providers. A random sample of 10 patients who had used DietAdvice, 10 dietitians stratified by work area, and a systematic sample of 10 recruiting and 10 non-recruiting GPs were approached. Audio-recorded telephone interviews determined beliefs about DietAdvice, health, nutrition and technology. Interviews were transcribed verbatim and analysed categorically using NVivo. Patients were concerned about repetition, Internet difficulties in the GP practices, not receiving their dietary prescriptions from their GP, and had a preference for face-to-face interviews. Dietitians were concerned about the GP providing dietary advice, computer literacy of the patients, the importance of including a dietitian. Dietitians felt that DietAdvice could save time prior to dietary education and counselling. Recruiting GPs believed that patient computer literacy was a limitation, though patient satisfaction with the dietary prescriptions, increased availability of dietary services created by DietAdvice, and the importance of nutrition in healthcare were advantages. Non-recruiting GPs felt that they had a lack of time available to recruit patients, patient computer literacy was limited and there was a need for face-to-face contact, although the importance of technology in healthcare was an advantage. Overall, the website was accepted by users and healthcare providers, though the perspectives of patients and healthcare providers show some variation based on their experience with DietAdvice, their focus on nutrition and the roles they play in the healthcare system. Automated technology may play a part in the future of dietetics.