Leveraging Regression Algorithms for Predicting Process Performance Using Goal Alignments

Authors

Karthikeyan Ponnalagu, Robert BoschFollow
Aditya K. Ghose, University of WollongongFollow
Hoa K. Dam, University of WollongongFollow

RIS ID

133406

Publication Details

Ponnalagu, K., Ghose, A. & Dam, H. Khanh. (2019). Leveraging Regression Algorithms for Predicting Process Performance Using Goal Alignments. Lecture Notes in Business Information Processing, 342 325-331. Business Process Management Workshops BPM 2018 International Workshops Sydney, NSW, Australia, September 9-14, 2018 Revised Papers

Abstract

Industry-scale context-aware processes typically manifest a large number of variants during their execution. Being able to predict the performance of a partially executed process instance (in terms of cost, time or customer satisfaction) can be particularly useful. Such predictions can help in permitting interventions to improve matters for instances that appear likely to perform poorly. This paper proposes an approach for leveraging the process context, process state, and process goals to obtain such predictions.