Publication Details

Ping, W., Cui, T. & Pan, S. (2011). Strategies of Crisis Management from Contingent Perspective. 15th Pacific Asia Confernce on Information Systems (PACIS 2011) AIS Electronic Library (AISel).


The existing literature in crisis management mostly addresses specific measures taken in dealing with a single disaster. However, with chaotic nature of disasters and the uncertainty that surrounds them, the understanding of how to achieve effectiveness in crisis management remains limited. This article investigates that how government apply various capabilities in the crisis management process contingent upon different nature of disasters. By demonstrating the crisis management process from a contingent perspective, the capabilities that government should emphasis on can vary differently according to the nature of disasters. This study develops a framework for crisis management to serve as a guide when government is facing a crisis.