Publication Details

Sundarakani, B. 2016, 'Designing a framework and research model for the logistics service providers innovation and adoption', Proceedings of the 21st International Symposium on Logistics (ISL2016): Sustainable Transport and Supply Chain Innovation, Nottingham University Business School, Nottingham, pp. 402-409.

Additional Publication Information

ISBN: 9780853583172


This research work is aimed to examine the technological and non-technological innovation adoption mechanism of Logistics Service Providers (LSPs) in the United Arab Emirates (UAE) as the UAE is considered to be one of the fastest emerging markets in the world. By investigating the critical drivers that stimulates LSPs for innovation, growth and sustainability, the research develops various theoretical hypotheses and design a framework that could be used practitioners in the innovation adoption landscape. The proposed methodology follows with the various hypotheses setting, questionnaire design, focus interview, surveying and testing the variables. The research develops an initial framework as well as measures of various factors that drive for technological innovation and adoption in the UAE perspective. The survey results have indicated mixed outcome stating that the lead logistics service providers (15% respondents) have latest technological adoption however majority of them (47% respondents) are still in their nascent stage of technological adoption because of the associated challenges. The research findings can thus be used to promote innovation in the logistics industry by raising the potential to strengthen the competitive advantage of regional logistics industries and also to strengthen the positioning of Dubai as the logistics hub in the Middle East region