Publication Details

Lasrado, F. & Gomiscek, B. 2015, 'An analysis of UAE Quality Award Winners : A case study', QMOD-KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015), Lund University Library Press, Sweden, pp. 1-2

Additional Publication Information

ISBN: 9789176230862


Purpose: Nations have been globally engaged in developing national quality frameworks or awards during the last three decades. Today more than 80 countries have their own award criteria, although they are mostly based on international renowned quality and excellence awards. Indeed such quality and business excellence frameworks reportedly assure link to organization's economic performance as well many other tangible and intangible benefits. The purpose of this paper is to present the analysis of quality award winners in the UAE. Design/Methodology/Approach: This research is based on information gathered by means of document analysis extracted from the Dubai Quality Award office in the form. The data were further analyzed based on DQA criteria Findings: The enablers that drive the organizations towards performance excellence in the case of the ten winning UAE organizations are discussed. The common enablers across the organizations that have emerged are discussed as well. Originality/Value: This paper is based on direct results obtained by the Dubai Quality Award Office.. It is the first study in this respect to analyze the results. The results of this research should be useful for many organizations planning to embark on the excellence journey.