Examining the impact of cultural intelligence on knowledge sharing: Role of moderating and mediating variables



Publication Details

Jyoti, J., Pereira, V. & Kour, S. 2019, 'Examining the impact of cultural intelligence on knowledge sharing: Role of moderating and mediating variables', in H. Chahal, J. Jyoti & J. Wirtz (eds), Understanding the Role of Business Analytics: Some Applications, Springer, Singapore. pp. 169-188.


Globalisation of world has brought lot of challenges for individuals and organisations in the form of cultural diversity management. In this perspective, cultural intelligence is an ability, which can enhance an employee's skill to communicate with individuals belonging to his/her culture as well as host region nationals. The study aims at analysing the moderating role played by work experience between cultural intelligence (CQ) and cross-cultural adjustment (CCA) relationship. Further, the mediating role is played by cross-cultural adjustment between cultural intelligence and knowledge sharing relationship. 530 bank managers working in nationalised banks operating in Delhi (North India) have been contacted for the study. In order to establish normality of the data, 18 respondents have been deleted by inspecting boxplots. Therefore, the effective sample came to 512. Confirmatory factor analysis (CFA) has been used to validate the scale, and to check the hypotheses, structural equation modelling (SEM) has been used. The result reveals that work experience moderates between CQ and CCA. The findings further reveal that CCA mediate between CQ and knowledge sharing relationship. The study is cross-sectional in nature. Further, the role of only one moderating variable, i.e. work experience, has been explored between CQ and CCA relationship. The study contributes towards cultural intelligence theory. Cultural intelligence acts as an essential tool in selection of managers who can work effectively in cross-cultural context. Culturally intelligent managers are talented and interactive which helps them to give their best performance. These managers can be sent for overseas assignments as they are able to communicate successfully with individuals belonging to dissimilar cultural backgrounds.

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