RIS ID
71794
Abstract
Successful companies understand what their customers want and are able to reverse engineer their supply chains to meet this demand in ways that make business sense. Less successful companies often find it hard to obtain a good understanding of what their customer’s value, and spend considerable time hustling to do things that are not fully appreciated by their customers. The lessons here are quite straightforward; rewards accrue to those organizations that are “best” able to match “appropriate” supply chain activities to the latent needs of their customers.
Publication Details
Coltman, T., Price and demand: What Do 3PL Customers Really Want?, Australasian Freight Logistics, 10, 2008, 22-23.