Karande, K., Magnini, V. P. & Tam, W. (2007). Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors. Journal of Service Research, 10 (2), 187-203.
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Publication Details
Karande, K., Magnini, V. P. & Tam, W. (2007). Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors. Journal of Service Research, 10 (2), 187-203.