Title
Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors
RIS ID
60570
Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors
60570
Publication Details
Karande, K., Magnini, V. P. & Tam, W. (2007). Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors. Journal of Service Research, 10 (2), 187-203.