Relieving the overloaded help desk: a knowledge management approach

Authors

Kar Yin LeungFollow
Sim K. Lau, University of WollongongFollow

RIS ID

17350

Publication Details

Leung, K. & Lau, S. K. (2006). Relieving the overloaded help desk: a knowledge management approach. Communications of the IIMA, 6 (2), 87-98.