Researching for intellectual capital management in new public sector organisations for effectiveness, efficiency, and reputation
Purpose- This paper reviews the literature on the impact of intellectual capital management on the performance (effectiveness and efficiency) and reputation in the public sector organisations. It attempts to highlight the relevance of using IC resources for management in the new public sector management through the analysis of the previous studies done Design/methodology/approach – The paper presents an analysis of literature for the possibility of managing IC resources to enhance performance (effectiveness and efficiency) and reputation. Findings – It highlights the significance of managing intellectual capital resources in public sector organisations and the dearth of research areas and trends. Research limitations/implications: The present study is presented as an analysis of literature and is conceptual and theoretical in nature. Originality/Value: The paper contributes to the literature on the use of intellectual capital resources in the public sector for performance and reputation enhancement.