Publication Details

Burgess, L., Cooper, J. & Sargent, J. (2008). Optimising user acceptance of mandated mobile health systems (MHS): the ePOC (electronic point-of-care) project experience. 21st Bled eConference "eCollaboration: Overcoming Boundaries Through Multi Channel Interaction" Proceedings (p. [12]). Slovenia: University of Maribor.


From a clinical perspective, the use of mobile technologies such as Personal Digital Assistants (PDAs) within hospital environments is not new. A paradigm shift however, is underway towards the acceptance and utility of such systems within community-based healthcare environments. Notwithstanding, introducing new technologies and associated work practices has intrinsic risks which must be addressed. In situations where end-users of a system are traditionally averse to technology through entrenched paper-based work practices (for example, community health workers), the process of managing change bears considerable determination in system implementation success. The authors propose a novel approach to end user acceptance within the context of a mandated mobile health system in a community health setting. The ePOC (electronic point-of-care) project is used to demonstrate how higher levels of user acceptance are achievable in these implementation environments where traditionally low levels of technology acceptance and use are common.

Link to publisher version (URL)

Bled eConference