Document Type

Conference Paper

Publication Date


Publication Details

This conference paper was originally published as Roberts, M, Modern management systems for higher margins, in Aziz, N (ed), Coal 1998: Coal Operators' Conference, University of Wollongong & the Australasian Institute of Mining and Metallurgy, 1998, 33-46.


Maximising margins in today's competitive international commodity markets demands superior productivity. This requires more than selecting the best equipment. It requires continually improving the efficiency of production, commercial, marketing and administrative processes under the control of solid modern management systems. This paper introduces an integrated way of working that includes proven management systems for successfully changing work practices and attitudes, developing managers and increasing accountability. It introduces a proven methodology for systematically involving people in sustained true continuous improvement of processes for maximising productivity, safety and revenue while minimising costs. The paper gets down to basics and shows how traditional systems entrench outdated and sub-optimal management and work practices. It describes how traditional performance measurement and reward systems cause managers to miss opportunities to control and improve basic production and service processes. It also describes the basic methodology for using the principles correctly and provides examples of successfully implementing modern systems in mining -to achieve higher productivity .