Exploring the need for local tourism-led crisis management



Publication Details

Scarpino, M. & Gretzel, U. (2013). Exploring the need for local tourism-led crisis management. CAUTHE 2013 Conference Proceedings (pp. 691-694). Council for Australasian University Tourism and Hospitality Education.

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CAUTHE Conference


While new consultative bodies are formed, and policies and procedures reviewed and discussed at the macro-level, little progress has been made towards the organisation of disaster and emergency management at the city or local-level, specifically with regards to available resources, sharing of basic information, and alignment of goals among tourism organisations (TOs). Furthermore, national and state-level tourism crisis management plans and goals may not fully or adequately address issues arising from the highly interconnected nature and diversity of stakeholders found in local tourism communities. This paper provides a cursory review of the current literature on crises in tourism to make suggestions as to why a local tourism-led crisis management body may be useful in aiding tourism businesses in their capacity and performance in crisis events.

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