Information technology decisions, operations management and change: RFID and supply chain collaboration
There is a growing need for supply chain partners to work together in improving their performance and systems of operation. New information and communication technologies can be used to improve operations and facilitate closer relationships, but they also have the potential to undermine relations and create tensions. RFID's represent the first major improvement in traceability technologies that potentially supersedes barcodes. Our study develops a simulation model that moves beyond a purely technical analysis of RFID integration, towards an assessment that is also able to accommodate the social and cultural dimensions of the process, thus providing a dynamic and holistic roadmap for such change.