RIS ID
110731
Link to publisher version (URL)
25th International Conference on Information Systems Development
Abstract
Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view.
Publication Details
Savage, C., Kautz, K. & Clarke, R. J. (2016). A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model. 25th International Conference on Information Systems Development (ISD2016 Poland) (pp. 150-161). United States: Association for Information Systems.