Document Type

Conference Paper

Publication Date


Publication Details

Howley, Peter; and Chuang, Sheuwen, Systems theory and improving healthcare, Proceedings of the Fourth Annual ASEARC Conference, 17-18 February 2011, University of Western Sydney, Paramatta, Australia.


The accreditation and quality measurement and reporting systems in health care organisations are believed to influence patient safety and quality of care. In order to gain knowledge about the effects of these two systems, an holistic healthcare systems relationship model was recently constructed and a series of adaptive-control studies developed to explore relationships between segments within the systems relationship model.

This paper describes where we’ve been, where we are and where we’re headed: the studies, the models, the supporting research and the systems theory-based approach encompassing the current direction.