Publication Details

This article was originally published as McGregor, F, Quality assessment - combating complacency, Australian Library Journal, 46(1), 1997, 82-92.


Quality management was formally adopted by the University of Wollongong Library in 1994 as a management framework compatible with established values and previous change programs. Despite considerable goal accomplishment in recent years, new strategies were needed to continue to build on strengths, and to assimilate continuous review and improvement as a means of managing future change. Application for the Achievement in Business Excellence Award was selected as an indicator to measure progress towards the goal: Incorporation of Total Quality Management principles into all aspects of Library management. The process is quite rigorous and the commitment of leaders and staff at all levels is essential for success.