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The impact of caller gender on telephone crisis-helpline workers' interpretation of suicidality in caller vignettes

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posted on 2024-11-15, 13:04 authored by Tara Hunt, Coralie WilsonCoralie Wilson, Peter CaputiPeter Caputi, Ian WilsonIan Wilson, Alan Woodward
Telephone crisis-line workers (TCWs) are trained in a variety of techniques and skills to facilitate the identification of suicidal callers. One factor that may influence the implementation of these skills is gender. This study used an experimental design to explore whether helpline callers being identified as male or female is associated with TCWs' ratings of callers' potential for suicide risk and TCWs' intention to use support- or intervention-oriented skills with callers. Data were collected using an online self-report survey in an Australian sample of 133 TCWs. The results suggest that under some circumstances the callers' gender might influence TCWs' intention to use intervention-oriented skills with the caller. Implications for the training of telephone crisis workers, and those trained in suicide prevention more broadly are discussed.

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Citation

Hunt, T., Wilson, C. J., Caputi, P., Wilson, I. & Woodward, A. (2018). The impact of caller gender on telephone crisis-helpline workers' interpretation of suicidality in caller vignettes. International Journal of Environmental Research and Public Health, 15 (4), 831-1-831-15.

Journal title

International Journal of Environmental Research and Public Health

Volume

15

Issue

4

Language

English

RIS ID

127136

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