Solutions to address low response rates in online surveys
journal contribution
posted on 2024-11-17, 12:48authored byWa'ed Shiyab, Caleb Ferguson, Kaye Rolls, Elizabeth Halcomb
Online surveys are increasingly popular in research given their cost-effectiveness and potential reach. However, low response rates remain a key contributor to bias and the overall quality of results. Having a well-designed survey, providing financial remunerations, sending personalized invitations, offering regular reminders, and using more than one recruitment strategy are evidence-based approaches to improve response rates. Given the potential for illegitimate responses to online surveys, approaches that minimize illegitimate participation are discussed.