Remote interpreting services are essential for people with limited English — during COVID-19 and beyond

According to 2016 Census data, 3.5% of Australians have limited English proficiency. When they’re receiving health care, it’s essential these Australians have access to interpreters. Research has shown professional interpreters facilitate effective communication between the patient and clinician, boost the quality of care, and improve the patient’s health outcomes. With COVID-19, we’ve seen a shift towards interpreting services being delivered remotely. These remote services are important for vulnerable groups during the pandemic. They should also pave the way for improved care for people with limited English in the future.