Organizational readiness assessment framework and model for knowledge management

Organisations need to concede that changes are happening and should acclimatise to them. Readiness is allied with change. Readiness is based on a subjective feeling or a perceived ability. Readiness tends to be conceptualised as a state where a person/organisation is assessed as ready or not ready. This paper highlights on importance of the readiness of organisation towards the knowledge management (KM) solution and a readiness assessment approach has been developed to access the readiness of people, process and technology before the adoption of KM. The element 'people' includes customers as a key member and the framework has developed with the perspective of customer relationship. A readiness assessment framework and approach for KM has been devised for a case study of textile machinery manufacturing organisation and it is also generalised for typical manufacturing industry of India.