University of Wollongong
Browse

Air travellers can't get no satisfaction - but it doesn't make them less loyal

Download (133.47 kB)
journal contribution
posted on 2024-11-13, 21:40 authored by Sara Dolnicar
Is it the comfort of the seats, the high standard of the food or the friendliness of the cabin crew that has us using the same airline time after time?

History

Citation

Dolnicar, S. (2011). Air travellers can't get no satisfaction - but it doesn't make them less loyal. The Conversation, 1 December 1-2.

Journal title

The Conversation

Volume

1/12/2024

Pagination

1-2

Language

English

RIS ID

91520

Usage metrics

    Categories

    Keywords

    butdoesnmakethemlesssatisfactionloyalairnogettcantravellers

    Licence

    Copyright - All rights reserved

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC