Accountability enablers? The role of transnational activism in the use of the multilateral development bank grievance mechanisms

The proliferation of concerns over the transparency, accountability, and democracy of international organizations has contributed to an increase in accountability mechanisms to hold global governors to account, by both state and non-state actors. Much of the scholarly focus on this subject has been on how levers of accountability can improve global governance for Member States and actors seeking to improve decision-making, and thus outputs. This article instead examines how individuals and com-munities, or neglected publics, are using accountability mechanisms designed to provide them with recourse for environmental and social harm. It probes the use of the grievance mechanisms for the multilateral development banks to examine what kinds of actors use them (e.g., international non-governmental organizations, nongovernmental organizations, or project-affected people [PAP]) and to what effect. To explore these questions, we analyze 500 complaints submitted to the grievance mechanisms of the World Bank Group; the Asian, African, and Inter-American Development Banks; and the European Bank for Reconstruction and Development. The results demonstrate that claims for recourse come from a range of primarily local actors, but that PAP in developing countries will more often achieve positive outcomes from the grievance mechanism process if they receive assistance from international and national nongovernmental organizations. These findings therefore demonstrate that transnational activists can fulfill a facilitating role as "accountability enablers"and that domestic rep-resentatives are especially effective in problem-solving processes, while international representatives are especially effective in compliance processes.