Student experiences of course management systems in a Hong Kong institution

The course management system, as an evolving tool, is increasingly used to promote the quality, efficiency and flexibility of teaching and learning in higher education. However, the ways that course management systems can support and enhance the quality of teaching and learning needs further investigation. This paper describes findings of an exploratory study into undergraduate and postgraduate students’ experiences, and aims to provide insights into issues concerning the implementation of such systems in Hong Kong. The exploration focuses on: perceived usefulness of technologies for study; usage patterns; students’ perceptions; user support preferences; and self-reported experiences. Significant differences between academic levels of students are evident. Findings of the study shed light on issues concerning technology, pedagogy, and implementation strategies of course management systems within an institution