Meta-moderation for crowdsourced disaster management and urban participatory applications

This paper presents the Enterprise Meta-moderation of Innovation (EMI) system, which was designed, developed, and deployed to drive innovation in MTR Corporation, Hong Kong. Although EMI was designed specifically for use in an organisation, the system can potentially be extended to serve other useful functions in society. Hence, an important aspect of this paper involves identifying and discussing key considerations that need to be addressed in order for such a system to be used in crowdsourced disaster management and other urban participatory applications. The study highlights the role of agent-based modelling in better addressing some of the socio-technical challenges identified.