Analytic hierarchy process application in different organisational settings

Purpose - The purpose of this paper is to apply AHP in two case settings which include (i) evaluation/selection of maintenance policy (ii) sustainability factors of employee suggestion schemes. Methodology/Approach - The paper adopts a case study approach of selecting most appropriate maintenance policy and prioritizing factors for employee suggestion system. Several steps of the AHP method are used in both case settings to illustrate the application of the AHP method. Findings - This paper proposes (i) a framework for maintenance policy selection based on the AHP methodology and (ii) a framework to determine the importance of sustainability factors for employee suggestion schemes. The results of the first case setting suggest that total quality maintenance is the most suitable approach for a paper machine. In the second case setting, the findings suggest that five sustainability factors can be modelled according to their importance. Originality/Value - The paper contributes firstly to the literature by providing a framework for decision-making process regarding the maintenance policy selection. In addition, this paper utilizes an exponentially weighted moving average (EWMA) chart for performing a consistency test and a sensitivity analysis. Secondly, the paper proposes a framework to model the sustainability factors of employee suggestion scheme according to their importance level.