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A conceptual model of B2B online service quality

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posted on 2024-11-16, 11:10 authored by Lois Burgess
This paper presents a conceptual model on the determinants of Business-to-Business(B2B) online service quality. It is derived form a study of literature and the results of a set of interviews where participants had extensive experience with online customer service.

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Burgess, L. (2014). A conceptual model of B2B online service quality. In H. Hasan (Eds.), Being Practical with Theory: A Window into Business Research (pp. 87-90). Wollongong, Australia: THEORI. http://eurekaconnection.files.wordpress.com/2014/02/p-87-90-conceptual-model-of-b2b-online-service-quality-theori-ebook_finaljan2014-v3.pdf

Parent title

THEORI

Pagination

87-90

Language

English

RIS ID

90941

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    b2bqualitymodelserviceconceptualonline

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    Copyright - All rights reserved

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